Thank you for choosing our on-demand medical system. We understand that sometimes, refunds may be necessary. Please read our refund policy below to understand our terms and conditions.
If you decide to cancel your appointment, you can do so without any charges before the appointment time. However, if you cancel the appointment after the scheduled time, a cancellation fee of 50% will be charged.
a. If you are not satisfied with the medical consultation, we offer a 100% refund of the consultation fee.
b. If you have paid for any medical services and they were not rendered, a 100% refund will be issued.
c. If the medical services were not rendered as agreed, a 100% refund will be issued.
d. If you have paid for medical services that were not necessary, a 100% refund will be issued.
e. If a payment is made in error, a 100% refund will be issued.
All refunds will be processed within 10 business days of the refund request.
To request a refund, please contact our customer support team via email or phone. You will be required to provide the following details:
a. If you have received the medical services and you are satisfied with them, refunds will not be issued.
b. If you have missed your appointment or were unable to connect to the consultation due to technical difficulties on your end, a refund will not be issued.
c. If you have provided incorrect or incomplete information, leading to the inability to provide the medical services, a refund will not be issued.
We reserve the right to change our refund policy at any time without prior notice. Please contact us for any questions or concerns regarding our refund policy.
